Refund & Cancellation Policy
This policy applies to paid IzyShift subscriptions sold by BLACKBREAD LTD. It forms part of the Terms of Service. IzyShift is a business service, and statutory consumer withdrawal rights do not apply to business purchases.
Free plan
The free plan (up to 5 active staff) has no time limit and requires no payment details. You can use it to try IzyShift before buying.
How to cancel
- In the app: Settings → Subscription → Turn off auto-renewal (owner, or administrator with billing rights).
- By email: write to info@izishift.cc from the account owner's or billing email address.
When you cancel, nothing more is charged. Your subscription stays active until the end of the period you have paid for. After that, the workspace is limited to the subscription screen until you renew. If your active staff fits the free plan, you can ask us to move you to it. Your data is kept and can be exported, as described in section 9 of the Terms.
To delete the company and its data, the owner can use Delete company at the bottom of Settings, or write to us.
Refunds
| Situation | Refund |
|---|---|
| Monthly plan | No refund for the current month after it has started. Cancelling stops the next renewal |
| Annual plan, within 14 days of the first annual payment | Full refund on request |
| Annual plan, after 14 days | No pro-rata refund. The plan runs to the end of the paid year |
| Duplicate charge, or a charge after you turned off auto-renewal | Full refund of the incorrect charge |
| We terminate for convenience, remove a material paid feature, or you reject a change to the Terms | Pro-rata refund of prepaid fees for the unused period |
| Material unavailability of the Service caused by us | Assessed case by case. We may refund or extend your subscription |
How refunds are made
- Card payments are refunded to the same card through our payment provider, Viva. Payments by bank transfer are refunded to the paying account.
- Every refund is documented by a credit note (series IZS-CN), sent to the billing email and available in the app.
- We start the refund within 10 business days of approving it. Banks and card issuers usually need a further 5–10 business days to show it.
- Refunds are made in euro, the currency in which we invoice.
Failed payments
If an automatic card renewal fails, we retry up to three times within seven days and email you each time. Access continues while the payment is overdue. Accounts are never locked automatically because a payment failed. Suspension happens only by a manual decision, after a reminder and at least 14 days after the due date. See section 4.5 of the Terms.
Contact
BLACKBREAD LTD, Agias Zonis 5, 3027 Limassol, Cyprus. Email: info@izishift.cc.